It is too bad all these people trusted a bad company which cared little about them or their privacy.
It has nothing to do with the company, it’s an issue about privacy and not sharing personal information so freely.
I mean the company was incompetent, but the primary issue is privacy.
I design systems similar to this; in my mindset the competency and privacy are the same.
There is simply no way anyone competent or knowledgeable would have made this series of mistakes in good faith. And it’s very hard for someone not knowledgeable about the tech to understand the magnitude.
It’s rather like designing and selling car with bad breaks, and your car gets into an accident which could have been avoided had the breaks worked. But nobody could test the breaks fully?
I don’t disagree that competency is an element, but your analogy is lacking because the user provided the information that increased their risk (sharing their photo IDs and real information).
Its more like the share buttons on porn sites. If you’re logged into a social media site while browsing porn and accidentally dox yourself, it’s partially your fault for creating a situation where that was possible. Yeah, having the share buttons is a terrible design, but also you have to be doing insecure stuff too.
Users are funneled towards actions exploited by both politics and greed. Many have no choice.
This isn’t an issue if you give private information to “good” companies since they don’t suffer data breaches. Make sure to check their website for the authentic “good company” seal.
Indeed, how can anyone know?
I think failures like this will be readily apparent, within months after launch, to technically minded people only. But only if people have summaries in their news feeds or know how to research the opinions of others…
Perhaps non technical people should wait at least a year or two of before trying a new service? By then the worst of them will have crashed or be found out.
This will not be the last time it happens. With llm coding, I think there will be dozens similar to this in a few years
