From the opposing position, my last three companies have placed me in the position of automating necessary tasks just to keep up with the task list, with absolutely zero support from the applicable Dev team. What’s worse, I’ve had tickets in for ~19 months requesting minimum necessary business and functional requirements, and I get passed around like a bloody hot potato.
My choice becomes, fail in my role, or try to spin up some automation myself. The second choice is the less-worse outcome.
That your company has an in-house software dev team is impressive. Does the revenue-generating business have access to that team?
I knew a girl who once worked on a supposedly clandestine “special ops” tv show. She messaged me halfway through shooting explaining how disillusioned she was with the whole affair. I asked if, that notwithstanding, whether she had a lovely time in Costa Rica … she was horrified that I knew her location as all public releases of the tv show had them being “special ops” in Africa somewhere.
As you pointed out, Facebook Messenger let that cat out of the bag.